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Shipping
What are your delivery times?
Delivery times vary. Please allow for 1-2 business days for your order to be processed.
Can you provide worldwide shipping?
Please email us at info@oojapanesespa.com to enquire about shipping outside of Canada & USA.
My Order
How can I cancel my order?
Please contact us at info@oojapanesespa.com to cancel an order. Orders cannot be cancelled once they have been shipped.
Do you ofer exchanges or returns?
We provide a 30 day refund on all unopened products. Exchange is available on all unopened products within 60 days.
Product
How do I return my product?
Return can be processed in store or by shipping the product to our Vancouver, BC location. Please contact us at info@oojapanesespa.com for more details.